Inside Intercom - Building empathy in a product team

Intercom hired me to create an editorial illustration to accompany one of their blog posts, building empathy in a product team. When I started this piece I kept coming back to the idea that empathy is being able to step into someone else's shoes and see from their perspective. I visualised this by showing two people looking through the same pair of glasses and having one thought bubble attempting to recreate the other persons thoughts. I've included a big heart and some holding hands to further emphasise the loving and supporting nature of empathy. Surrounding this we have a lot of beautiful florals and plants sprawling across a brick wall, this is to speak to the building aspect of the post.


Initial concept sketch


Alternate colour palette options


Illustration in use